Privacy Policy

Last Updated: September 8, 2026

RYOGA Concierge LLC (“RYOGA Concierge,” “we,” “us,” or “our”) respects the privacy of our clients and visitors to our website and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect through our website, inquiry forms, pre-consultation questionnaire, and services, as well as how we use, share, and protect that information.

1. Information We Collect

When you submit an inquiry form or pre-consultation questionnaire, we may collect the following information:

  • Your name

  • Your email address

  • Your country or region of residence

  • Your anticipated travel dates and length of stay

  • The number of people traveling and their relationship to one another

  • The ages of any travelers under 18

  • Places or regions you are considering visiting

  • What you hope to experience or understand through your journey

  • Information about previous visits to Japan

  • Your approximate budget

  • Mobility, accessibility, dietary, or other considerations

  • Any other information you voluntarily provide in connection with your inquiry or initial consultation

We do not ask you to submit passport numbers, Social Security numbers, credit card information, detailed medical records, or insurance information through our inquiry forms.

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To review and respond to your inquiry

  • To determine whether RYOGA Concierge’s services may be suitable for your needs

  • To provide instructions for scheduling and making advance payment for an initial consultation

  • To understand your interests and any relevant considerations in preparation for the consultation

  • To provide agreed-upon services after a service agreement has been entered into

  • To communicate with you and maintain appropriate business records

  • To prevent misuse and maintain the security of our website and services

  • To comply with applicable legal obligations

We do not use the information you provide for advertising or marketing purposes unrelated to the purposes described in this Privacy Policy.

3. How We Share Your Information

We do not sell or rent your personal information.

We may share information only when reasonably necessary in the following circumstances:

  • With service providers that support our website, form processing, email communications, scheduling, online payments, video consultations, or related business operations

  • With cultural experience providers or other relevant parties when necessary to provide a service you have requested and with your knowledge or consent

  • When required to comply with applicable laws, court orders, or other lawful requests

  • When reasonably necessary to protect the rights, safety, or property of RYOGA Concierge, our clients, or others

Third-party service providers may process information under their own
privacy policies.

4. Squarespace and Website Visitor Information

Our website is hosted by Squarespace.

When you visit this website, Squarespace may process information necessary to operate and secure the website
and analyze its use.
This information may include:

  • Information about your browser, device, and network

  • Your IP address

  • The pages you visit on this website

  • The webpage you visited before arriving at this website

  • Information about when and how you use the website

Squarespace’s processing of information is also governed by its own privacy policy.

5. Cookies and Analytics

This website may use cookies and similar technologies to operate properly, maintain security, and help us understand how visitors use the website.

You may be able to limit or disable cookies through your browser settings. However, disabling cookies may affect
the functionality of certain parts of
the website.

6. How Long We Retain Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legitimate business needs, or comply with applicable legal obligations.

When information is no longer required, we will delete or dispose of it securely unless we have a lawful or legitimate business reason to retain it.

7. How We Protect Information

We take reasonable administrative and technical measures to protect the personal information we hold from unauthorized access, loss, misuse, alteration, or improper disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Requests

You may contact us if you wish to:

  • Ask what personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information

  • Ask us to stop using your information or contacting you

We will respond within a reasonable timeframe and to the extent required by applicable law, subject to any lawful or legitimate need to retain the information.

9. Information Concerning Minors

This website and our services are not directed to children under the age of 13, and we do not knowingly collect
personal information directly from children under 13.

When a traveling party includes someone under 18, a parent, legal guardian,
or adult organizing the journey may provide limited information, such as the traveler’s age, when reasonably necessary for travel planning.

If you believe that a child under 13 has provided personal information directly to us, please contact us. We will review the matter and delete the information as appropriate.

10. Visitors from Outside the United States

RYOGA Concierge LLC is based in Ohio, United States.

If you access this website from outside
the United States, your information may be processed or stored in the United States. The data protection laws of the United States may differ from those of the country in which you reside.

11. Links to Third-Party Websites

This website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of third-party websites.
We encourage you to review the privacy policy of each external website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website functionality, or applicable laws.

When changes are made, the revised policy will be posted on this page, and the “Last Updated” date above will be updated. If a change is significant, we may provide additional notice when appropriate.

13. Contact Us

If you have questions or requests concerning this Privacy Policy or our handling of personal information, please contact us at:

RYOGA Concierge LLC
Ohio, United States
Email: contact@ryogaconcierge.com